Refund policy

NU LOOM Return & Exchange Policy


At NU LOOM, we take immense pride in the heritage, artistry, and quality of our handloomed fabrics. To provide the best experience and maintain the integrity of our garments, our return policies are categorized based on whether your item is custom-tailored or purchased ready-made.


1. Made-to-Order & Custom Handloom Items (Final Sale)

Our Made-to-Order garments are stitched specifically for your unique body type and design requirements following your fitting consultation.

  • Policy: Because these pieces are bespoke and made exclusively for you, these items are Final Sale and are not eligible for return or refund. We do not accept cancellations once the tailoring process has begun.

  • Fit Assistance: While we do not accept returns on custom items, if you require a fit alteration, please reach out to our team, and we will do our best to facilitate an adjustment.

2. Ready-Made (Ready-to-Wear) Items

For our standard, ready-made products, we gladly accept returns and exchanges under the following conditions:

  • Return Window: Returns must be requested within 10 days from the delivery date.

  • Condition: Items must be in strictly NEW condition—unworn, unwashed, unaltered, and with all original tags and GI/Handloom mark certifications still attached.

  • Restocking Fee: We do not charge a restocking fee (₹0) for any eligible returns.

Ready-Made Return Details by Region:

  • India: Returns are completely free of charge for the customer. Once your return is received and inspected, refunds will be processed within 20 days.

  • International (90+ Countries): The customer is responsible for paying the actual return shipping costs. Once your return is received and inspected, refunds will be processed within 30 days.

3. Damaged or Defective Items

  • The Beauty of Handloom: Please note that slight irregularities in weave, color, or texture are natural hallmarks of authentic traditional handloomed fabrics. These are not considered defects, but rather proof of the human artistry behind your garment.

  • Genuine Defects: If you receive an item with a genuine manufacturing defect, damage from transit, or an incorrect item, please notify us within 48 hours of delivery with clear photos. We will arrange a replacement at no extra cost to you.

How to Initiate a Return, Exchange, or Alteration

To start a request or reach out for assistance with a custom fit, please contact our Customer Care team:

  • Email: support@nuloom.in | nuulooom@gmail.com

  • WhatsApp Support: +91 9125146688

Please include your Order Number, a brief description of your request, and photos if applicable. Our styling team will respond promptly with the next steps.